To know more about Delivery & Return
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Q 1
Your Shipping Address
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Your Shipping Address
Wines are only deliver to Hong Kong & Macau territory only. Not for oversea or Mainland.
However, remote areas include: Ma Wan, Chek Lap Kok, Hong Kong Disneyland, Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island
may be not in service, please double check with us for remote areas
Q 2
Express service / COD
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Express service / COD
We are using few express service companies we assigned.
Sorry, our express services are not carrying COD service. We apologize for the inconvenience.
Q 3
Self-Pickup
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Self-Pickup
Express Self-Pickup Locker is not available because a box of wine is too big for Self-Pickup Locker Service. However. Self-Pickup is available at our shop address or book a time to pass you the wine at Kowloon Bay MTR exit A.
Q 4
How can I track my order
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How can I track my order
Each order uses shipping bill is provided with a Tracking Code, so you can check the latest delivery status at any time at that delivery express company.
Q 5
Can I change my delivery address
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Can I change my delivery address
Unfortunately, once an order is placed we are unable to amend your delivery address or the delivery option. If shipment arrives at your assigned destination but you want to re-ship to other address, another shipping fee will be born by customer.
Q 6
How to ship more than 1 order
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How to ship more than 1 order
More orders can be delivered or collected separately. Each order will be delivered in a single package or collected on the same day. If you request the order to be delivered or collected separately, the additional cost will be borne by the customer.
Q 7
Can the same order be delivered to different addresses
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Can the same order be delivered to different addresses
An order is only available to ship to one address, if you want to seperate address, the additional cost will be borne by the customer.
Q 8
Can the orders be combined for the delivery
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Can the orders be combined for the delivery
If you purchase 2 or more orders at the same time and provide the same phone number and address, the orders will be combined and sent out to ensure that you can receive all the orders at the same time.
Q 9
Express service pick up closing date
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Express service pick up closing date
After we ships to your designated address, arrives within 3 working days. If you fail to sign for the receipt within the specified time, the express company may charge additional storage fees.
In addition, if you fail to sign for receipt within a reasonable time, the goods will be returned to our warehouse and if need to re-send again, the additional cost will be borne by the customer.
Q 10
Missing items from the order
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Missing items from the order
Before we ship out, we have double checked no missing item.
If you have placed a standard order and items which are missing in the parcel, please contact our Customer Services team at info@maple,hk with your order number, the missing item’s name and number.
They will resolve the issue for you as quickly as we can.
Q 11
Out of stock / Return
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Out of stock / Return
After orders have been placed, if there is any item out of stock we will inform you immediately and discuss with you for solution or replacement.
Once orders have been picked up by Express service, sorry no order is returnable.
Q 12
Rejected to receive
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Rejected to receive
Upon shipment arrival, customers have to sign the shipping bill mean that goods are arrived safety.
If customer reject to receive the goods, the re-shipping charge will be born by customers.
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Order over $1000 entitles free of charge delivery service.
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